The Challenge: 

Late one Friday evening, our team received an urgent call from a regional hospital in Norway. A patient was in a critical condition having suffered a severe pulmonary embolism. The surgical team required immediate access to a market-leading medical device that Uniphar supply to perform a time sensitive life-saving procedure

Our Solution: 

Once our team were contacted, we mobilised a carefully coordinated response recognising both the patient's immediate need and the logistical requirements to facilitate remote delivery. Our team travelled to our stock location in Sweden on Friday evening to secure the required medical device whilst also making arrangements for out-of-hours air and ground transport to get the medical device to the hospital in rural Norway. We leveraged our relationship with transport partners to facilitate the transfer and the device was delivered by our clinical sales specialist to the hospital five hours after the initial call was placed with Uniphar Medtech. The rapid response enabled the surgical team to perform their critical procedure without delay moving the patient from immediate criticality to a successful discharge from hospital. The swift turnaround demonstrates our commitment to exceptional patient-driven service in high stakes circumstances across all aspects of our team