Community involvement

Supporting employees to actively participate in the local communities where we are based is a long standing objective for the Group and is achieved through serving the community and supporting good causes.

Uniphar’s Charity Partners

The Unity@Uniphar initiative is an umbrella for inclusivity, community and charitable activities that Uniphar colleagues across all divisions and geographies are involved in.

Unity for Hope, our annual key fundraising event, is now in its fifth year of raising money for various charities around the world. This year we raised €155,000 for our chosen charities, including those supporting mental health and children with health issues. Across our different sites, a range of individual and team fundraising events took place including sponsored walks, runs and sea swims. This year’s donation total means the amount we raised over the last five years of Unity for Hope has now exceeded the €1m mark, which is a great milestone.

Community Support and Sponsorship

The core business of each of our divisions is rooted in serving and supporting local and global communities. Our Supply Chain & Retail teams ensure timely, secure delivery of essential medicines to Irish pharmacies and hospitals as well as providing expertise and support to pharmacies across Ireland, relieving some of the administrative burden on pharmacists and enabling them to focus their efforts on serving their patients. Our Medtech division focuses on providing outsourced sales, marketing and distribution solutions to pharma and medical device manufacturers, ensuring access to leading healthcare technologies and medicines in the geographies we serve. Our Pharma division, through its On Demand and Pharma Services business units, ensures access to unlicensed and hard-to-source products and its Aid and Development team also works with global charity partners to ensure medicines and medical supplies can be provided to those most in need.

Uniphar also supports and sponsors a variety of local community initiatives and groups across each of our businesses and locations.

Customer Privacy & GDPR

We are committed to protecting the personal data that we process as part of our service provision. We ensure that customers can trust us to keep their personal data safe and that they have a clear understanding of how and why the data is used. Uniphar has a robust Data Privacy framework in place, to ensure that we are operating consistently across the organisation and in accordance with applicable laws. Uniphar is subject to the GDPR standards which apply across the European Union region. The Group applies the following data protection principles:

Governance - We have designated Data Protection Officers within each division. Their role is to monitor, advise and inform senior management regularly regarding compliance.
Transparency - We are open and honest about how and what data we process. We only use personal information for specified fair and lawful purposes.
Data Minimisation - We only collect necessary and relevant personal information.
Accountability - We continually monitor and assess regulatory compliance. We provide training to all personnel.
Retention - We do not retain personal information for longer than is necessary.
Accuracy - We keep personal information accurate, complete, and up-to-date.
Access Rights - We respect individuals’ rights and choices.
Security - We use appropriate security safeguards to protect personal data.
International Transfer - We ensure protection for international transfers of personal information.
Privacy by Design - We implement appropriate measures to ensure the principles of privacy by design and default are embedded into our processes and systems.
Risk Assessments - We evaluate new business processes to ensure that they do not present any risk to data subjects.

The Group has a Privacy Policy which is available here and a Data Protection Policy which is available to the workforce.

GDPR training for all staff was moved over to our HRIS platform during 2024 – allowing more control of invited participant lists and improved reporting on training completion.

Customer Welfare

The needs of our customers, the pharmacies, hospitals, manufacturers and patients we serve were paramount during 2023. Our can-do attitude coupled with our commitment to the highest standards of product quality and patient safety ensured this important item remained a priority throughout the year. Further details of our commitment to quality and ensuring patient safety are set out in our Governance, Quality and Compliance page.